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Notice: Florida Atlantic University is upgrading from Cisco desk phones to Microsoft Teams Phone to provide a more modern, flexible communication experience. As part of this transition, support for Cisco desk phones will no longer be available. If your Cisco phone is not working, it will not be repaired. Instead, we鈥檒l help you move to Microsoft Teams Phone for a seamless experience. Faculty and staff have until听 October 1 听to voluntarily migrate. After this date, any remaining employees will be migrated to Microsoft Teams Phone as part of a mandatory transition. For more information or to request migration assistance, please refer to the information below.
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Telephone System
The Office of Information Technology (OIT) is transitioning the university鈥檚 phone system to听Microsoft Teams Phone, a modern, cloud-based telephony solution integrated with Microsoft 365. This service is available to faculty and staff who require telephone capabilities, offering a wide range of standard and advanced features such as voicemail, call forwarding, and integration with Outlook and Teams meetings.
OIT's Communication Infrastructure department is responsible for maintaining the university telephone system, which include services such as phones, voicemail, call routing, smartphones, cell phones, Comcast cable TV installations, and cabling.
Switching to Teams is easy
Our team will assist you with the setup process, device selection, and provide necessary information to ensure a smooth transition.
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Wired and Wireless Usage Verification Form
In order to comply with Audit requirements, a detailed report of Personnel Usage Charges for wired/wireless devices are sent via e-mail each month to every employee. A reimbursement must be made for all personal calls made from your wired telephone(s) and for personal usage that exceeds your wireless plan(s).
- Submit reimbursement for any personal calls on wired and wireless devices through 国产自拍 Marketplace (epay); the link is
- Sign and retain a copy of the Verification form & reimbursement receipt for Audit purposes.
For any questions about telephone billing, please send an e-mail to: phonebillhelp@fau.edu.
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Location Accuracy
Microsoft Teams uses location information to enhance emergency calling by providing precise dispatchable locations to emergency services. This ensures that if a Teams user makes an emergency call, their accurate location is sent to the appropriate Public Safety Answering Point (PSAP), whether they are working onsite or remotely.
We strive to ensure all location data is accurate. If you notice any incorrect locations, please inform us so we can make the necessary corrections.
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Telephone Services Pricing
国产自拍 OIT's Telecommunications department created a simplified billing model offering predictability in pricing for the telephone services.
Requests for installations, moves, adds, or changes should be sent through . These requests should be submitted at least 2 weeks prior to the actual needed date. If you have any questions or services, please call OIT's Telecommunications department at 561-297-6235.
Note: The rates on this page are for university colleges/departments only.
One Time Costs
If you would like to request any of these services, please submit a Help Desk ticket with the details of your request.
|
Telephone Service Description
|
One Time Cost
|
|---|---|
|
Install/move a telephone or analog line |
$72.00 |
|
Install voicemail box and/or call processing menu |
$35.00 |
|
Disconnect a VoIP phone, smartphone, AirCard, or analog line |
$15.00 |
|
Service Charge | Per work order request |
$20.00 |
|
Rush Order | Added when less than 3 business days are given for an order |
$50.00 |
|
Software Changes | Groups of 1-5 changes |
$15.00 |
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Recurring Costs
Please note that physical phone models incur a monthly fee to cover software updates and ongoing maintenance. To request these services, please submit a ticket with the details of your request.
|
Teams Voice Service Description
|
Monthly Cost
|
|---|---|
|
Analog Device |
$35.00 |
|
VoIP Phone |
$35.00 |
|
E-Fax |
$25.00 |
|
Shared Device License |
$5.00 |
|
Call Center Agent |
$20.00 |
|
Call Processing Menu |
$17.00 |
|
Basic Phone Handset |
$10.00 |
|
Mid-Level Phone Handset |
$12.00 |
|
Executive Full-Featured Handset |
$15.00 |
|
Conference Phone |
$11.00 |
|
Side Car |
$7.00 |
|
University Cellular Phone Processing |
$5.00 |
|
International & Offshore |
Charges reflect |
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Telephone Types & User Guides
The Office of Information Technology (OIT) offers three office phone models that support Microsoft Teams Voice. For most users, this soft鈥憄hone setup provides all the needed calling features without requiring a physical handset. Physical desk phones are mainly issued for lab/safety requirements, ADA accessibility, shared areas and for departments that manage high call volumes or university鈥憌ide call routing responsibilities. Please refer to the for instructions on using each model.
Poly CCX 350 (Basic Phone Handset)
A durable business media phone with HD audio and advanced noise reduction, designed for seamless integration with Microsoft Teams.
Phone Pricing: $10/month
Poly CCX 505 (Mid-Level Phone Handset)
A mid-range business media phone with a color touchscreen, Bluetooth connectivity, HD audio, and advanced noise reduction technologies.
Phone Pricing: $12/month
Poly CCX 600 (Executive Full-Featured Handset)
A high-end business media phone featuring a 7-inch color touchscreen, Bluetooth connectivity, HD audio, and advanced noise reduction technologies.
Phone Pricing: $15/month
Poly Trio C60 (Conference Phone)
A business media conference phone with HD audio and advanced noise reduction technologies.
Phone Pricing: $11/month
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