ࡱ> *-'()] ^VbjbjRR 48$b8$b+N2 8J,v<"b(BBB;;;;;;;$6>@;;;!!!;!;!!'6+8'7;;0<=7HAKHA,+8+8HA?8@!;;!<HA B :  HFT 4253.100, CRN 4253, HOTEL AND RESORT MANAGEMENT Spring Semester, (01/06/2018 05/04/2018) No Assigned Classroom Fully Online - 100% Distance Learning Professor Information Peter Ricci, EdD, CHA, CHSE, CRME, CHIA, CHRM, HIFIA Phone: 561-297-3666 (office) 954-234-3847 (cell) Email:  HYPERLINK "mailto:peter.ricci@fau.edu" peter.ricci@fau.edu *Email is my preferred method of communication Office Hours Physical Office Location: Boca Raton campus, Fleming Hall, 3rd Floor, Office #320 Face-to-Face (F2F) Office Hours: Wednesdays, 4-6 pm, Thursdays, 1:30-5:00 pm, and Fridays 4-6 pm Virtual Office Hours: Dr. Ricci is willing to schedule office hours via telephone, email, or using Internet technology to converse with a student who is not physically on campus; appointments arranged at a mutually agreeable time with the student. Textbook (Required) Title: Foundations of Lodging Management (2nd edition) Authors: David K. Hayes, Jack D. Ninemeier, and Allisha A. Miller Publisher: Prentice Hall Publication Date: 2011 ISBN-10: 0132560895 Course Description This course examines the operations of hotels and resorts with students gaining a basic understanding of the various departments within these lodging venues. Students are exposed to key abilities and skill sets necessary to manage such facilities by familiarization with the role of the general manager position. Students will also study specific competitive benchmark tools used by general managers (i.e., Smith Travel Accommodations Report produced by STR GLOBAL). Student Learning Outcomes (SLOs) Upon completion of this course students will be able to: Describe all of the departments of the hotel and their contribution to the operation Explain how all departments work together to create a consistent and quality guest experience Understand the basic components of a Front Office Information Management System Outline various employment opportunities and career paths in the lodging industry Describe hotels in terms of their ownership, affiliation, and levels of service Identify and describe the organization and responsibilities of the housekeeping, laundry, front office, sales, maintenance, and food and beverage departments Identify the tools managers use to sell, track and control reservations for individuals and groups Perform basic functions related to check in/out and account settlement process Explain the importance of inter-departmental relationships in order to create a positive guest experience Credit Hours: 3 Pre-requisite: None Co-requisite: None Class Time Commitment: According to Florida Administrative Code, Rule 6A-10.033, students must spend a minimum 37.5 hours of in class time during a 3-credit course. Additionally, students enrolled in a 3-credit course are expected to spend a minimum of 75 hours of out-of-class-time specifically working on course-related activities (i.e., reading assigned pieces, completing homework, preparing for exams and other assessments, reviewing class notes, etc.) and fulfilling any other class activities or duties as required. The course schedule for this course reflects these expectations of students. Course Evaluation Method EXAM 1 (Objective question format, taken via Canvas) 33.00% STAR REPORT EXAM 2 (Short answer format, taken at home, will need calculator) 34.00% EXAM 3 (Objective question format, taken via Canvas) 33.00% Grading Scale A 94.00-100% A- 90.00 93.99% B+ 87.00-89.99% B 84.00-87.99% B- 80.00-83.99% C+ 77.00-79.99% C 70.00-77.99% D 60.00-69.99% F <60% All letter grades are calculated using the weighted average from all items listed above. Please refer to the above grading scale when determining your overall course grade. Exams 1 and 3 are designed to be taken in their entirety via Canvas. Content for the exams may come from any source, including, but not limited to: in-class discussions, textbook chapters, power points, and/or guest lecturers. The Smith Travel Accommodations Report (STAR) Exam 2 is taken remotely without the use of Canvas and requires use of a calculator. This exam must be completed alone with no assistance from others. Curving/Extra Credit: No extra credit assignments or activities are available in this course. Code of Academic Integrity Policy Statement Students at Florida Atlantic University are expected to maintain the highest ethical standards. Academic dishonesty is considered a serious breach of these ethical standards because it interferes with the university mission to provide a high quality education in which no students enjoy an unfair advantage over any other. Academic dishonesty is also destructive of the university community, which is grounded in a system of mutual trust and places high value on personal integrity and individual responsibility. Harsh penalties are associated with academic dishonesty. For more information, see University Regulation 4.001 at  HYPERLINK "/ctl/4.001_Code_of_Academic_Integrity.pdf" /ctl/4.001_Code_of_Academic_Integrity.pdf Any violations of Ēs Code of Academic Integrity will result in the student receiving a failing (F) grade in the course. Additionally, violators will be reported to any and all appropriate administrators (i.e., department, college, program, university, student conduct board, etc.). Disruptive Behavior Statement Disruptive behavior is defined in the Student Code of Conduct as activities which interfere with the educational mission within the classroom. Students who behave in the classroom such that the educational experiences of other students and/or the instructors course objectives are disrupted are subject to disciplinary action. Such behavior impedes students ability to learn or an instructors ability to teach. Disruptive behavior may include, but is not limited to: non-approved use of electronic devices (including cellular telephones); cursing or shouting at others in such a way as to be disruptive; or, other violations of an instructors expectations for classroom conduct. Portions of this class may be conducted virtually; these guidelines apply to both face-to-face (F2F) environments as well as virtual environments. Disability/Accessibility Policy Statement In compliance with the Americans with Disabilities Act Amendments Act(ADAAA), students who require reasonable accommodations due to a disability to properly execute coursework must register with Student Accessibility Services (SAS)in Boca Raton, SU 133 (561-297-3880); in Davie, LA 131 (954-236-1222); or in Jupiter, SR 110 (561-799-8585) and follow all SASprocedures. Their web site is:  HYPERLINK "https://fau.edu/sas" https://fau.edu/sas This course is distributed in a fully eLearning format. As such, the professor will not be able to identify any students specific needs unless the student communicates this information to the professor. Please make sure that you forward requests for accommodations to the professor as early in the semester as possible. The professor strives to provide the best learning experience for all students in all cases every attempt will be made to provide reasonable accommodations. Students will experience a vast array of services at the Student Accessibility Services Office (SAS) including, but not limited to: reader software, speech recognition, digital pens, ergonomic keyboards, alternative mice devices, standard and scientific calculators with speech, etc. Faculty Rights and Responsibilities/Student Code of Conduct: Florida Atlantic University respects the right of instructors to teach and students to learn. Maintenance of these rights requires classroom conditions which do not impede their exercise. To ensure these rights, faculty members have the prerogative: To establish and implement academic standards To establish and enforce reasonable behavior standards in each class To refer disciplinary action to those students whose behavior may be judged to be disruptive under the Student Code of Conduct, Regulation 4.007 To review the Student Code of Conduct, Regulation 4.007, please visit:  HYPERLINK "http://www.fau.edu/studentconduct/REGULATION%204.007_6.17.14.pdf" http://www.fau.edu/studentconduct/REGULATION%204.007_6.17.14.pdf Religious Observances Policy Statement In accordance with rules of the Florida Board of Education and Florida law, students have the right to reasonable accommodations from the University in order to observe religious practices, observances, and beliefs with regard to , registration, class attendance and the scheduling of examinations and work assignments. For further information, please see Regulation 2.007 at:  HYPERLINK "http://www.fau.edu/regulations/chapter2/Reg%202.007%208-12.pdf" http://www.fau.edu/regulations/chapter2/Reg%202.007%208-12.pdf University Approved Absence Policy Statement In accordance with rules of Florida Atlantic University, students have the right to reasonable accommodations to participate in University-approved activities, including athletic or scholastics teams, musical and theatrical performances, and debate activities. It is the students responsibility to notify the course instructor at least one week prior to missing any class, assignment, assessment, or other activity. Additionally, proper documentation must be provided to the instructor. Illness or Extreme Emergency A student who misses an exam may receive a makeup exam if he or she suffered from a documented illness or extreme emergency. By documented illness, the professor requires an official note from a medical professional (doctor, on-campus clinic visit, etc.). An emergency is considered extreme if the incident warrants medical attention or otherwise prohibits a student from attending the exam. Items such as car problems, computer failure, forgetting, having to work, etc. are not considered extreme. The professor will use fairness and ethical behavior in all determinations of what is considered an extreme emergency. Once a determination is made, the outcome will be communicated to the student. In addition to the required documentation, the student (or his or her designee) must notify the professor within 24 hours of the missed event (i.e., midterm or final) regardless of whether it was missed due to an illness or an extreme emergency unless, of course, the student and his/her designees are physically incapacitated. The professor may be reached via telephone (954-234-3847) or email ( HYPERLINK "mailto:peter.ricci@fau.edu" peter.ricci@fau.edu). Failure to contact the professor in the time frame provided will result in a grade of 0 being recorded for that particular assessment. If a makeup assessment has been approved, the make-up assessment will be at the identical level of difficulty and course grade potential as the original assessment. These policies apply to any and all assessments that are approved for a re-take. Please note that makeup policies do not apply to the attendance of industry meetings or the joining of a student professional association) as there are multiple weeks of time in which students may complete these activities. If a student misses the deadline for either of these course activities, he or she will not be provided an extension for any reason. Missing an assessment for any other reasons beyond approved and documented illness or emergency, university-approved activities with sufficient advance notice and proper documentation, and/or religious accommodations with sufficient advance notice will result in a grade of 0 on that item. Make-up Assignments or Assessments/Late Assignments or Assessments No assignments, projects, or assessments (i.e., midterm or final) may be taken late or turned in late except as indicated elsewhere in the syllabus for approved reasons (i.e., illness, university-approved absences, religious accommodations, extreme emergencies, etc.). Assessments in this course (midterm and final) are open during a sufficient window of time in which to begin the assessment. These windows are provided, at a minimum, during the scheduled course time. If a student misses the open window for taking an assessment, he or she will receive a grade of 0 on that particular assessment unless he or she has an approved reason (i.e., illness, university-approved absence, religious accommodation, extreme emergency, etc.). A student may not take an exam late without a university-approved reason and commensurate documentation. Incomplete Grade Policy Statement A student who is passing a course, but has not completed all work due to exceptional circumstances, may, with consent of the instructor, temporarily receive a grade of incomplete (I). The assignment of the I grade is at the discretion of the instructor, but is allowed only if the student is passing the course. The specific time required to make up an incomplete grade is at the discretion of the instructor. However, the College of Business policy on the resolution of incomplete grades requires that all work required to satisfy an incomplete (I) grade must be completed within a period of time not exceeding one calendar year from the assignment of the incomplete grade. After one calendar year, the incomplete grade automatically becomes a failing (F) grade. Grade Appeals/Grievance Process A student may request a review of the final course grade when s/he believes that one of the following conditions apply: There was a computational or recording error in the grading. Non-academic criteria were applied in the grading process. There was a gross violation of the instructors own grading system. The procedures for a grade appeal may be found in Regulation 4.002, Student Academic Grievance Procedures for Grade Reviews. This document may be accessed at the following link:  HYPERLINK "http://www.fau.edu/regulations/chapter4/4.002_Student_Academic_Grievance_Procedures_for_Grade_Reviews.pdf" http://www.fau.edu/regulations/chapter4/4.002_Student_Academic_Grievance_Procedures_for_Grade_Reviews.pdf Holidays In accordance with guidelines, no assessments or course communications will occur during scheduled holidays. During Spring Semester, 2018 the official holidays include: Monday, January 15th for Dr. Martin Luther King Day, Monday, March 5th through Sunday, March 11th for Spring Break, and Monday, May 28th for Memorial Day. Withdrawals Any student who decides to drop is responsible for completing the proper paper work required to withdraw from the course. In order to check the deadline for withdrawal without receiving an F in the course, students can visit the University Academic Calendar at the following link:  HYPERLINK "http://fau.edu/registrar/acadcal.php" http://fau.edu/registrar/acadcal.php Attendance Policy Attendance is not mandatory in a fully online course. However, one may consider viewing the required videos as attendance in order to learn the material sufficiently. The professor believes that students are adult learners and it is up to the student himself or herself if he or she wishes to watch the required videos so he or she may fully participate in the learning process. Further, the STAR Report material is only taught via video since there are no face-to-face classes nor textbook chapters on this subject matter. This content is assessed on the STAR Report Exam and students must learn and comprehend the materials exclusively through the use of video recorded lectures. Email Account Requirements students sometimes have problems if they have their emails forwarded to their personal account on another Internet Service Provider (ISP). As a student in this course, you are required to utilize your email address for all correspondence. All electronic mail correspondence from the professor will be sent to the email address you have on file. Please make sure this address is functioning and able to accept incoming emails. Lock Down Browser/eTesting Statement This course does not employ the Lock Down Browser feature during online assessments. Electronic Devices Statement The following statement applies only to face-to-face courses. Hence it is not applicable for this semesters course. In order to enhance the learning environment, students are requested to use computers or related devices only for taking notes during class. Electronic equipment is not to be used for email, instant messaging, or searching the Internet during class time. More importantly, during guest speaker presentations student must TURN OFF all electronic devices not mute but COMPLETELY OFF - to demonstrate the high professionalism, decorum, and etiquette expected of College of Business students. Reaching Your Goal of a College Degree In todays busy world, its easy for students to get off track due to their busy lives with work, families, significant others, financial problems, etc. Florida Atlantic University is committed to helping you make it through to your goal of earning a college degree. We encourage you to use any or all of the resources below if you encounter problems along the way. Remember that if you attend class regularly, take good notes, and read the assignments in a timely manner, you should succeed and reach your goals. If you have problems understanding the lecture topics, specific components within the lectures, difficulty with a reading assignment, or would like to review your exams in person, please set up an appointment with the instructor. He will be as flexible as possible to accommodate your busy schedule. Remember; do not wait until the end of the semester to seek assistance! Reach out to the professor as early as possible when the need arises. Instead of just dropping a course or putting a stop to your attendance when life gets in the way, the professor encourages you to also use the vast resources here at . Please see the extensive list of resources available at:  HYPERLINK "http://www.fau.edu/studentresources" www.fau.edu/studentresources Please see the next page for the tentative course schedule. HFT 4253.001 Tentative Course Schedule (Sprig Semester, 2018) * DateTopics Assignment Weeks 1 - 3 Weeks 4-6  Class Introduction and goals; Discuss chapters 1-4 Discuss chapters 5-7 EXAM 1 will be taken in Canvas on Friday, February 16th, 2018; covers chapters 1-7; exam will be open from 9:00 am until 11:00 pm  Read chapters 1 through 4; watch all corresponding videos for chapters 1-4 Read Chapters 5 through 7; watch all corresponding videos for chapters 5-7; prepare for and complete EXAM 1Weeks 7-9Watch all videos related to the Smith Travel Accommodations Report (STAR); prepare for exam; complete exam at home. Exam must be submitted to professor as an scanned document and emailed as an attachment directly to the professor at  HYPERLINK "mailto:peter.ricci@fau.edu" peter.ricci@fau.edu; this exam is not submitted nor taken in Canvas EXAM 2 (THE STAR REPORT) IS DUE MARCH 3r BY 10:00 PM NO LATE EXAMS ARE ACCEPTEDWatch all corresponding videos to learn the Smith Travel Accommodations Report (STAR); prepare for and complete EXAM 2 (THE STAR REPORT)Weeks 10-12Discuss chapters 8-11 Read chapters 8-11; watch all corresponding videos for chapters 8-11Weeks 13-14Discuss chapters 12-14Read chapters 12-14; watch all corresponding videos for chapters 12-14 Weeks 15-16EXAM 3; will be taken in Canvas on Monday, April 23rd, 2018; covers chapters 8-14; exam is open 9:00 am 11:00 pmPrepare for and complete EXAM 3 *This schedule serves as a tentative overview of the course progression. It is subject to change infrequently. Please be sure to check your emails on a regular basis (i.e., at least 3 times per week) for the latest class information.     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